Ordering

Delivery

Dispatch Times

Orders are typically dispatched within 1–2 working days.

Once dispatched, most UK orders are delivered within 2 working days, although delivery times may vary depending on the courier and destination.

All orders are sent using a tracked delivery service, and tracking details will be provided once your order has been dispatched.

Pre-Orders

If you have placed a pre-order, the estimated release date will be shown on the product page.

Should the release date change, we will keep you updated and dispatch your order as soon as stock becomes available.

Order Amendments & Cancellations

You may cancel your order at any time before it has been dispatched.

Unfortunately, once an order has been placed, we are unable to amend its contents. If you need to make changes, please contact us as soon as possible to cancel the order before dispatch, then place a new order.

Returns & Refunds

At The Vault TCG+, we take great care to ensure every order is packed securely and dispatched in excellent condition.

Please read the following policy before placing your order.

Change of Mind

If you wish to return an item, please contact us before sending it back.

Any authorised return must:

  • Be unused and in its original condition.
  • Include all original packaging and accessories.
  • Be returned in suitable protective packaging.

Unless otherwise agreed, customers are responsible for the cost of returning unwanted items.

Sealed Trading Card Products

Due to the collectible nature of trading card products and the risk of weighing, mapping, resealing, product swapping and other forms of tampering, we do not accept returns, refunds or exchanges on any sealed trading card products.

This includes, but is not limited to:

  • Booster Packs
  • Booster Boxes
  • Booster Cases
  • Elite Trainer Boxes
  • Collection Boxes
  • Premium Collections
  • Tins
  • Starter Decks
  • Gift Collections
  • Any other sealed trading card products

All sales of sealed trading card products are final. Please ensure you are happy with your purchase before placing your order.

Singles, Graded Cards & Accessories

Raw singles, graded cards and accessories may only be returned if they are:

  • Damaged on arrival.
  • Faulty.
  • Incorrectly supplied.

As card condition is subjective, we cannot accept returns based on:

  • Centreing.
  • Print quality.
  • Factory imperfections.
  • Personal grading expectations.

Where a card has been accurately described, these are not considered faults.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please notify us within 48 hours of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product.
  • Clear photographs of the outer packaging.

Once reviewed, we will offer a replacement, exchange or refund where appropriate.

Returns We May Refuse

We reserve the right to refuse a return where:

  • The product has been opened or used.
  • The factory seal has been broken.
  • The product has been tampered with or resealed.
  • The returned item differs from the one originally supplied.
  • Original packaging or contents are missing.
  • We reasonably suspect fraud or product substitution.

Anti-Fraud Measures

To protect both our customers and our business, we may record:

  • Product serial numbers.
  • Factory seals.
  • Packaging condition.
  • Product weights.
  • Photographs before dispatch.

Where fraud or product substitution is suspected, we reserve the right to refuse a return and share relevant information with the payment provider, courier, marketplace or law enforcement where appropriate.

Refused Deliveries

If a parcel is refused or returned because delivery could not be completed, any original delivery charges, return shipping costs or courier fees incurred may be deducted from any refund.

Order Cancellations

We reserve the right to cancel any order before dispatch where we reasonably believe:

  • Automated purchasing methods or bots have been used.
  • Purchase limits have been intentionally bypassed.
  • Multiple accounts or addresses have been used to obtain restricted products.
  • The order presents a significant fraud risk.
  • Stock has been oversold or our distributor has reduced our allocation.

If an order is cancelled before dispatch, any payment taken will be refunded in full.

Purchase Limits

Certain products may have purchase limits.

Orders attempting to bypass these limits through multiple customer accounts, addresses or payment methods may be cancelled at our discretion.

Returns Process

Where a return has been authorised:

  • Package the item securely.
  • Include your order number or proof of purchase.
  • Return the parcel using a tracked and insured delivery service.

Returned items remain the customer's responsibility until they have been received by us.

Refunds

Approved refunds will be processed to the original payment method.

Please allow up to 10 working days for the funds to appear in your account after your refund has been approved.

Frequently Asked Questions

My order hasn't arrived. What should I do?

Please check the tracking link included in your dispatch confirmation email.

If you are unable to track your parcel, or the tracking shows as delivered but you have not received it, please contact us via email or through the contact form on our website.

If your parcel is significantly delayed in transit and you wish to cancel your order, please contact us and we will advise you in accordance with our returns policy.

My order arrived damaged. What should I do?

Please notify us within 48 hours of receiving your order.

Please include photographs of:

  • The damaged item.
  • The outer packaging.
  • Any internal packaging where applicable.

Where appropriate, damaged items will be replaced at no additional cost.

If a replacement is unavailable, you may choose to:

  • Wait for stock to be replenished.
  • Receive a full refund.

In some cases, we may ask you to return the damaged item using a prepaid returns label provided by us.