Refund policy

Returns & Refunds Policy

At The Vault TCG+, we take great care in ensuring every order is packed securely and dispatched in excellent condition. Please read the following policy carefully before placing your order.

Change of Mind

If you wish to return an item, please contact us before sending it back.

Any authorised return must be unused, in its original condition and returned with all original packaging and accessories.

Customers are responsible for the cost of returning unwanted items unless otherwise agreed.

Sealed Trading Card Products

Due to the collectible nature of trading card products and the risk of weighing, mapping, resealing, product swapping and other forms of tampering, we do not accept returns, refunds or exchanges on any sealed trading card products.

This includes, but is not limited to:

  • Booster Packs
  • Booster Boxes
  • Booster Cases
  • Elite Trainer Boxes
  • Collection Boxes
  • Premium Collections
  • Tins
  • Starter Decks
  • Gift Collections
  • Any other sealed trading card products

All sales of sealed trading card products are final. Please ensure you are satisfied with your purchase before placing your order.

Singles, Graded Cards & Accessories

Raw singles, graded cards and accessories may only be returned if they are received damaged, faulty or incorrect.

Due to the subjective nature of card grading and condition, we cannot accept returns based on centring, print quality, factory imperfections or grading expectations where the card has been accurately described.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please notify us within 48 hours of delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product.
  • Clear photographs of the external packaging.

We will assess the issue and, where appropriate, offer a replacement, exchange or refund.

Refused Deliveries

If a parcel is refused or returned because delivery could not be completed, any original postage, courier charges and any return costs incurred by us may be deducted from any refund.

Returns We May Refuse

We reserve the right to refuse any return where:

  • The product has been opened or used.
  • The factory seal has been broken.
  • The product has been tampered with, resealed or altered.
  • The returned item differs from the one originally supplied.
  • The product is missing contents or original packaging.
  • We reasonably suspect fraudulent activity or product substitution.

Anti Fraud Measures

To protect both our customers and our business, we may record serial numbers, product identifiers, factory seals, packaging condition, weights and photographs before dispatch.

Where we reasonably suspect fraudulent activity, product substitution or tampering, we reserve the right to refuse the return and may provide relevant information to the payment provider, marketplace, courier or law enforcement where appropriate.

Order Cancellations

We reserve the right to cancel any order before dispatch where we reasonably believe:

  • The order has been placed using automated purchasing methods or bots.
  • Purchase limits have been intentionally circumvented.
  • Multiple orders have been placed to obtain restricted products.
  • The order presents a significant fraud risk.
  • Stock has been oversold or an allocation has been reduced by the distributor.

Any payment taken for a cancelled order will be refunded in full.

Purchase Limits

Certain products may be subject to purchase limits.

Orders found to be attempting to bypass these limits through multiple accounts, addresses or payment methods may be cancelled at our discretion.

Returns Process

Where a return has been authorised:

  • Items must be securely packaged.
  • Proof of purchase must be included.
  • Returns should be sent using a tracked and insured delivery service.

Returned goods remain the customer's responsibility until safely received by us.

Refunds

Approved refunds will be made to the original payment method only.

Please allow up to 10 working days after approval for the refund to appear, depending on your payment provider.

Contact Us

If you have any questions regarding your order or this policy, please contact us before returning any goods.